Question 1

Where is AutoLux located?

Accepted Answer

AutoLux has a physical store located at 5th Street A 14-498 Zone 5, San Marcos, San Marcos, Guatemala , and we also have an online store with nationwide shipping in Guatemala.

Question 2

What payment methods are available?

Accepted Answer

We accept the following payment methods:
 • Credit and debit cards (Visa and Mastercard).
 • Bank transfers.

Question 3

Do you ship nationwide?

Accepted Answer

Yes, we ship nationwide within Guatemala.

Question 4

How long does it take for my order to arrive?

Accepted Answer

Delivery time varies depending on the customer's location, but shipments generally take between 1 and 5 business days.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout and depend on the delivery location. We occasionally offer promotions with free shipping.

Question 6

Can I return a product if I am not satisfied?

Accepted Answer

Yes, we accept returns within the first 5 days of receiving the product, provided that:
 • The product is in its original packaging and unused.
 • It is not an electrical product, as these cannot be returned.

Question 7

How do I request a refund?

Accepted Answer

Send us an email to accesoriosautoluxgt@gmail.com with your order number and the reason for the return.
Our team will review your request and send you instructions.
The customer covers the cost of return shipping (except in cases of defective products).
Once approved, the refund will be issued within 7 business days.

Question 8

Do the products have a warranty?

Accepted Answer

Yes, some products come with a 6-month factory warranty, except for electrical products, which do not have a warranty.

Question 9

How do I contact AutoLux?

Accepted Answer

You can contact us by:
 • Email: accesoriosautoluxgt@gmail.com
 • WhatsApp or call: +502 5738-7588
 • Phone: +502 3350-7943

FAQ